"I want to thank you for the work that you have done for me for my business and at my home. The cost was certainly reasonable, and the level of attention, consideration for my needs/family requirements, and the quality of work was top rate. More importantly, I know that if there ever were any difficulties, you would stand behind your work 100%; you would be sure that we were perfectly satisfied. You have also offered references, and an opportunity to see your work at other locations. This is a field where one could be fooled by a “bait and switch” approach to work: great sales person, but poor workmen doing the job. I have experienced that before, and I have also encountered disastrous workmanship and poor job planning. Your business is extremely professional, you are well known, and you are either with the workers doing the work, or not far away. We look forward to having you attend to further work at our home in the immediate future."